Privacy Policy

 

1) who we are

Platinum Glow Aesthetics

Platinum Glow Aesthetics LTD operates the platinumglowaesthetic.com website, which provides the SERVICE.

Contact details:

Platinum Glow Aesthetics Limited (“we”, “our”, “us”) is a UK-registered aesthetics clinic based at 33 Cavendish Square, London. We are the data controller of the personal information you provide to us.

Contact:
📧 Admin@platinumglow.co.uk 
📞 07760344736
📍 33 Cavendish Square London W1G 0PW 

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services or website (www.platinumglowaesthetic.com)

If you choose to use our Services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.

2 What Data We Collect

We may collect and process the following types of personal data:

• Identity data: name, date of birth, gender.

• Contact data: email, phone number, address.

• Medical information: health history, allergies, previous procedures Gp  or consultant details.

• Appointment and payment details.

• We use a secure, PCI-compliant payment provider to process card payments. Our system may hold your card details on file to make future payments more convenient (for example, deposits or treatment balances). We do not store or have direct access to your full card information.

   

  You may request removal of your saved card details at any time by contacting us, and they will be securely deleted from our payment provider’s system.

• Marketing preferences (if you choose to subscribe).

• Before After photos

3. Why We Collect Your Data (Purpose & Legal Basis)

Purpose	Legal Basis

To book and manage appointments

Contract

To provide safe aesthetics treatments (including    health checks and prescriptions)

Consent / Legitimate interest

To maintain treatment and              medical records

Legal obligation (health & insurance requirements)

To process payments and invoices

Contract / Legal obligation

To send marketing communications (only if you opt in)

Consent

To defend our legal rights, respond to complaints, or manage litigation

Legitimate interest / Legal obligation

To comply with regulatory, tax, or insurance obligations

Legal obligation

 

We process your data only when we have a lawful basis under GDPR:

4) How we collect your data

We may collect personal information in the following ways:

• Through our website – for example, when you complete contact forms, enquiry forms, or sign up to our mailing list.

• Through online consent forms – when you complete medical or treatment forms prior to your appointment.

• Through booking systems – when you schedule treatments online or through third-party booking platforms.

• Through communication platforms – such as WhatsApp, SMS, email, or social media direct messages when you contact us or respond to us.

• In person at our clinic – when you attend appointments and complete forms or provide information verbally.

• Through payment processing – when you make deposits or pay for treatments using secure payment providers.

• Through cookies and analytics – when you browse our website (see our Cookie Policy).

 

We only collect information necessary for booking, providing safe treatment, managing your account, or complying with legal and regulatory obligations.

5)  How we will use your data

We use your personal information only where necessary and in line with data protection laws. Specifically, we may use it to:
• Provide our services – to book and manage your appointments, deliver treatments safely, and maintain accurate treatment records.
• Communicate with you – to respond to your enquiries, confirm bookings, send reminders, and provide aftercare information.
• Process payments – to take deposits, manage balances, issue invoices, and prevent fraudulent transactions.
• Comply with legal and regulatory requirements – including medical record-keeping, insurance obligations, tax and accounting requirements.
• Manage consent and safety – to assess your suitability for treatments, record health information you provide, and ensure we meet clinical standards.
• Send marketing communications (optional) – if you have opted in, to keep you updated about promotions, new services, or events. You may opt out at any time.
• Improve our services – to analyse feedback, monitor demand, and enhance the quality of our treatments and customer experience.
• Defend  or exercise our legal rights – where necessary, we may use your data in relation to complaints, investigations, or litigation including in proceedings.
We will not use your personal data for purposes that are incompatible with those listed above, and we will never sell your information to third parties.

 

6) How We Share Your Data

We may share your information with:

• Prescribers, pharmacies, or medical suppliers (for treatment).

• Payment processors and accounting providers.

• Insurers or regulators if legally required.

• IT and system support providers.

• Legal representatives, courts, or regulators if required in relation to disputes, investigations, or litigation.

We do not sell your data to third parties.

7) How we will store your data

We take appropriate steps to keep your personal information secure.

• Patient files – all treatment and medical records are stored in password-protected electronic files, accessible only to authorised staff.

• Paper records (if any) – kept in locked cabinets within secure premises.

• Payment details – handled through PCI-compliant payment providers; we do not store full card details ourselves.

• Electronic communications – information received by email, WhatsApp, or booking systems is transferred into secure patient records and removed from the original platform where appropriate.

• Data backups – maintained securely to protect against accidental loss.

• Photos are stored in password protected files

We limit access to your data to those who have a genuine business or clinical need to see it, and all staff are trained in confidentiality and data protection.

 

Your information is kept only as long as necessary for the purposes explained in this policy or to comply with legal requirements. When no longer needed, it is securely deleted or destroyed.

Use of Images and Testimonials
With your explicit written consent, we may use photographs, videos, or testimonials for marketing purposes (for example, on our website or social media).

 

• Providing consent is always optional and will never affect the care or services you receive.

• You may withdraw your consent at any time by contacting us, and we will remove your content from future use.

• Once information has been published online or shared on social media, it may be visible to the public. While we will remove it from our own platforms if you withdraw consent, we cannot guarantee removal from all external sites where it may have been shared.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. Your information may be shared with third party prescribers or doctors.

Marketing

We would like to keep you informed about our services, special offers, events, and new treatments that may interest you.

• We will only send you marketing communications if you have actively opted in (for example, by ticking a box or subscribing online).

• You can withdraw your consent at any time by clicking “unsubscribe” in our emails, adjusting your preferences, or contacting us directly.

• We do not sell or share your personal details with third parties for their own marketing.

• In some cases, we may use platforms such as Meta (Facebook/Instagram) or Google Ads to deliver relevant adverts. This may involve using cookies or similar technologies (see our Cookie Policy).

Your choice is always respected — saying “no” to marketing will not affect your access to our treatments or services.

what are your data protection rights?

Under UK and EU data protection law, you have the following rights:

• Right to access – You can request a copy of the personal data we hold about you.

• Right to rectification – You can ask us to correct or update any information you believe is inaccurate or incomplete.

• Right to erasure – You can ask us to delete your personal data, where legally possible (“the right to be forgotten”).

• Right to restrict processing – You can ask us to limit the way we use your information in certain circumstances.

• Right to object – You can object to the processing of your data where we rely on legitimate interests or for direct marketing.

• Right to data portability – You can ask us to transfer the information you provided to another organisation, or to you, in a structured, machine-readable format.

• Right to withdraw consent – Where we rely on consent, you may withdraw it at any time.

• Right not to be subject to automated decision-making – You have the right not to be subject to decisions made solely by automated means which have legal or significant effects on you.

• Cookie Policy

   

  Platinum Glow Aesthetics uses cookies and similar technologies on our website. This policy explains what cookies are, how we use them, and how you can control them.

what are cookies?

Cookies are small text files that are downloaded onto your device (computer, tablet, or phone) when you visit a website.

They serve a number of functions, such as:

• Allowing a website to recognise your device.

• Remembering your preferences and settings.

• Enabling you to stay logged in as you move between pages.

• Helping website owners understand how people use their sites.

• Supporting security and fraud prevention.

• Delivering more relevant advertising content.

Cookies may be placed directly by the website you are visiting (first-party cookies) or by other websites that provide services on that site, such as analytics or advertising providers (third-party cookies).

 

To learn more about cookies in general, you can visit www.allaboutcookies.org (an independent resource)

Types of Cookies We Use

 

1. Strictly Necessary Cookies

   • Essential for our website to function (e.g., booking forms, security, navigation).

   • These cannot be switched off in our systems.

2. Functional Cookies

   • Remember your choices (e.g., language, location, form details).

   • Improve your experience on the site.

3. Performance / Analytics Cookies

   • Collect anonymous information about how visitors use our site (e.g., Google Analytics).

   • Help us improve site design and user experience.

   • We only use these with your consent.

4. Marketing / Targeting Cookies

   • Track browsing behaviour to show you relevant ads or offers.

   • May be set by advertising networks with our permission.

   • Used only with your consent.

How We Use Cookies

We may use cookies to:

 

• Operate our website securely and efficiently.

• Analyse traffic and usage patterns to improve performance.

• Remember your settings and preferences for future visits.

 

Deliver advertising that is relevant to you (only if you consent).

 

  Your Choices

• When you first visit our site, you will see a cookie consent banner giving you the option to accept or reject non-essential cookies.

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  Updates

   

  We may update this Cookie Policy from time to time. The most recent version will always be available on our website.

  • You can change or withdraw your consent at any time using your browser settings or our cookie settings tool.

  • You can also block or delete cookies directly in your browser, though this may affect site functionality.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security of your data

Our Company takes the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

Privacy Policies of other websites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we handle personal data.

• The most recent version will always be available on our website.

• If the changes are significant, we may notify you directly (for example, by email or when you next book an appointment).

• We encourage you to review this Privacy Policy regularly so you remain informed about how we protect your information.

• How to Contact Us

  If you have any questions about this Privacy Policy, the way we use your personal data, or if you wish to exercise your data protection rights, please contact us at:

   

  Platinum Glow Aesthetics Limited

• Email: Admin@platinumglow.co.uk 

• Telephone:07760344736

Address: 33 Cavendish Square London W1G 0PW

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How to Contact the Appropriate Authority

If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the relevant supervisory authority.

 

In the UK, this is the Information Commissioner’s Office (ICO):
📍 ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞 Helpline: 0303 123 1113
🌐 Website: www.ico.org.uk