This agreement is between the patient (referred to as ‘you’, ‘your’ and “client”) and Platinum Glow Aesthetics LTD (referred to as ‘Platinum Gow, ‘we’ or ‘us’). Where a person as a parent,guardian or attorney arranges treatment on behalf of another under their care, they agree that they will be bound by these Terms. In these circumstances, the references in these Terms to ‘you’ and

‘your’ shall include, as well as the patient, the parent, guardian or attorney.

Platinum Glow may update these terms from time to time and you will be notified of any changes that come into effect via one of the following methods: 

in person when visiting the clinic

via notifications on our website

via notices within the clinic

via email to the address that we hold for you (it is the patient’s responsibility to ensure that the

address that we hold for you is correct).

Terms & Conditions will not be posted to you unless this is specifically requested in writing.


Payment for all services at Platinum Glow is due at the time, or on the day of treatment. We accept cash, all credit and debit cards. Payment by bank transfer (BACS) is available on request.

Payment remains your responsibility at all times. 

Non-attendance and cancellation

Please arrive 15 minutes early to your appointment. If you are more than 10 minuites late your appointment may be cancelled and you will lose your deposit.

Rescheduling requires 7days notice.

Non attendance will result in a loss of deposit

Platinum glow Aesthetics are not liable for any undesired results and or rare complications that can occur. We will however do our best to keep our patients happy.

None of our procedures are guaranteed to provide results and we are always open and honest about this. Proceeding with a treatment is at the patient's discretion.

we reserve the right to charge 50% of the treatment cost; this charge will be waived if we are able to re-book the appointment slot. Please note that insurance companies may not pay these cancellationcharges and you will therefore be invoiced directly. 

Contact details

It is important that you keep us updated of any changes in your contact details. We cannot be heldliable should you fail to update us regarding any changes to your contact details including name, mailing address, telephone numbers or email address.


All deposits are non refundable, even if you can no longer attend the appointment. ALL procedures are non refundable once completed.


Here at Platinum glow we do our very best to ensure we treat our wonerful patients with care, compassion and respect. In the unlikely event something that is unpleasant to you  should occur, please email or phone us. We will seek to resolve your complaint to your satisfaction